CONTACT CENTER SOLUTIONS

CRM

ConnectTo Dial

Cloud Phone Switch

CRM (Customer Relationship Management)

  • Full customer Support and History
  • Integrated Dialer
  • Predictive Dialer
  • Do Not Call blocking
  • Appointment management
  • Product and Service Management
  • Process Management
  • Contact Detail Records and Notes
  • Agent Monitoring and Management
  • Commission and Payroll Calculation
  • Multiple Project and campaign management

ConnectTo Dial

  • Dialer application for your website
  • web applications and desktop applications
  • Call History
  • Do Not Call Blocking

Cloud Phone Switch

  • Intelligent Call Routing
  • Full or On Demand Recording
  • Live Monitoring
  • Whispering (Coaching agents)
  • Call Detail Records
  • Full Call Center Administration