CRM (Customer Relationship Management)
- Full customer Support and History
- Integrated Dialer
- Predictive Dialer
- Do Not Call blocking
- Appointment management
- Product and Service Management
- Process Management
- Contact Detail Records and Notes
- Agent Monitoring and Management
- Commission and Payroll Calculation
- Multiple Project and campaign management
ConnectTo Dial
- Dialer application for your website
- web applications and desktop applications
- Call History
- Do Not Call Blocking
Cloud Phone Switch
- Intelligent Call Routing
- Full or On Demand Recording
- Live Monitoring
- Whispering (Coaching agents)
- Call Detail Records
- Full Call Center Administration